“Are we refunding more than we should?”

• Four totals: Refunded, Goodwill, More than calculated and Less than calculated, each with what it means.
• The period: Today, 7 days, 30 days or 60 days. Refresh reads the latest refunds from Shopify now; otherwise they’re read again when the page is more than 10 minutes old.
• Refunds on orders placed more than 60 days ago can’t be read; the page says so.

• Shopify’s amount: what Shopify calculated, unchanged.
• Goodwill: money back with nothing returned. Shipping only: just the shipping.
• More than calculated or less than calculated: items refunded at a different amount than Shopify worked out.
• Return with fee: a return with a restocking fee. Settled: a later refund that evened out an earlier one. Recorded reason: a difference Shopify recorded with a reason, such as damage.

• Every refund, ten a page: the order, items, kind, the staff’s reason, and the money back with Shopify’s amount struck through when it differs.
• Where refunds pile up: by product, by customer, by payment method, and goodwill by size.
• Rules, in Settings → Refund Watch: Goodwill over an amount, Above Shopify’s amount by more than an amount, and A customer’s refund number (their third refund in 60 days, say). An alert goes out a minute after a refund breaks one: by email, and on Business to Slack too.
• Weekly refund summary, every Monday at the check hour, for the last 7 days. A week without refunds sends nothing.

Refunds made before you first used Refund Watch never alert, so installing it doesn’t flood your inbox. On Free you see the four totals.